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Editor troubleshooting

SymptomCauseWhat to do
Message box says Waiting for sandbox...The site's environment is not running yet.Wait for Waking up your site... to finish; refresh if it takes more than a minute.
Message box says Waiting for preview to load...The preview has not finished loading.Wait; press the refresh icon in the toolbar.
Message box says Close the Elementor editor tab to edit with AI...Elementor is open in another tab.Close it, or press Close editor.
Insufficient creditsNo credit for the edit.Add credit or choose a plan. See Credits in the editor.
The assistant made the change on the wrong pageThe preview was showing a different page.Use the page switcher to move to the right page, then ask again.
The change is not visibleThe preview did not reload, or the change is on a breakpoint you are not viewing.Press refresh; switch device size.
Visual edits will not select anythingThe preview is still loading.Wait until Loading preview... disappears.
The preview shows Page LockedThe site has no plan and you left the home page.Cancel to return, or choose a plan.
Code view says No active sandboxThe site's environment is not running.Return to Preview and wait for it to wake.
Could not load the editor or an error where the editor should beThe project's site is missing (for example, destroyed).Return to All projects. Start a new build if the site is gone.