Skip to main content

Going live troubleshooting

SymptomMeaningWhat to do
We could not load pricing just now. Please try again in a moment.Prices could not be read from the billing service.Close and reopen the chooser.
That plan is not availableThe plan you selected is not offered to your account.Choose another plan.
This website belongs to another accountYou are signed in as a different user than the project's owner.Sign in with the account that created the project.
Payment succeeded but the banner still says free previewPayment is still settling.Wait a few seconds; the editor re-checks automatically after a payment return.
Plan active row shows a spinnerThe payment status could not be verified yet.Wait and press Deploy again.
Remaining pages built shows a crossThe run failed or never started.Press Try building the pages again / Build the remaining pages.
We cannot clone this Site during the remaining pagesThe source site has no sitemap.Add a sitemap to the original site, then retry.
The domain you chose has not been paid for yet.The domain checkout was not completed.Go back to the Domain step and press Buy and continue again.
Deployment dialog turns red: The site is not ready to deploy yetA readiness condition changed after you opened the wizard.Close, press Deploy again, and check step 1.
Refund banner appearsThe purchase could not be fulfilled.Nothing to do; the refund is automatic. Try the purchase again later or contact support.