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Where leads go

Form submissions arrive in the CRM connected to your Wigoh account. You reach the CRM through the business dashboard.

Opening the dashboard​

Expand the sidebar, click your avatar, and choose Go to Dashboard. After a deployment, the success screen's Go to Dashboard button opens the same place.

What you find​

  • A contact for the person who submitted, with the mapped fields (name, email, phone).
  • An inbox conversation holding the submission, which you can reply to.
  • Campaign information the CRM captured (UTM parameters), so you can see where the lead came from.

See The CRM for what the CRM does beyond storing contacts.

Which business account receives the leads​

Forms belong to the business account linked to your website. That account is created for you when you go live and answer the Business step of the go-live wizard. If a website has no business account yet, forms cannot be created for it, and the assistant tells you so.