Limitation: multi-choice fields

A CRM form cannot have a field where a visitor ticks several options unless that field is one of the CRM's own contact fields.

Up to six options: each option becomes its own checkbox, labelled "[Field]: [Option]". You see "[Field]" allowed several choices. CRM forms cannot, so each choice is now its own checkbox.

More than six options, or none read: the field becomes a single-choice dropdown. You see "[Field]" allowed several choices. It is now a single-choice dropdown.

What to do: if several selections matter, keep the checkboxes. If one choice is fine, the dropdown is tidier. Ask the assistant to switch between them.