Limitation: third-party form embeds
Many sites embed a form from another service (Typeform, JotForm, HubSpot, Mailchimp and similar) inside a frame. Wigoh cannot read the fields inside someone else's frame.
What Wigoh does: replaces the embed with the standard contact form: Name, Email, Phone, Message with a Send message button.
What you see: The original page used a [provider] form embed. Its fields could not be read, so it was replaced with a standard contact form (name, email, phone, message).
What to do: ask the assistant to add the fields your original form had. Have the list ready: "Add fields for company, budget (dropdown: under £5k, £5–20k, over £20k) and preferred start date."