Skip to main content

Troubleshooting your first session

What you seeWhat it meansWhat to do
A spinner and Setting up your account, this only takes a moment...Your account record is being created after sign-up.Wait a few seconds.
Account setup is taking longer than expected. Please refresh and try again.Account creation did not finish in time.Refresh the page. If it repeats, contact support.
You are bounced back to the sign-in pageYour session did not complete.Sign in again. Allow third-party cookies for wigoh.ai if your browser blocks them.
Failed to analyze website. Please try again. on the cardThe address could not be read.Check the address opens in a normal browser tab. See Blocked websites.
Session expired. Please restart.The project reference was lost, usually after a very long pause.Press Start Fresh or start again from Home.
Failed to create a new session. Please try again.Starting fresh did not complete.Try again.
The preview says Loading preview... for a long timeThe WordPress site is still being prepared or the build failed before it produced a site.Look at the checklist for a red error line. If there is none, wait.
Something went wrong while cloning the website. Please try again.The build failed.Start the build again from the confirmation card, or start fresh. If it fails twice on the same site, contact support with the address.
The chat says Wigoh AI is thinking... and nothing else happensThe assistant is waiting on the request.Wait a moment, then send your message again.
Failed to process choiceThe template or migration choice could not be sent.Press the button again.