What to include in a support request

Include	Why
The email on your Wigoh account	To find your projects and payments.
The project name from All projects	To find the right website.
Which flow you used: migration, redesign, build from scratch, or connected WordPress	The steps differ.
The step or page you were on	For example Quality Check, Step 3 Domain, Publish to my site.
The exact message shown, word for word	Messages are specific.
A screenshot	Often faster than a description.
For domains: the domain name	To check its status and DNS.
For releases: the release identifier from the release page	To read the drift and health reports.

Never send passwords, full card numbers or private keys. The team never needs them.